Grievance redressal
A named person you can escalate to.
1. Who is the Grievance Officer?
- Name: [LEGAL TO DRAFT]
- Designation: Grievance Officer / Data Protection Officer
- Email: grievance@aspireace.in
- Postal address: [Full postal address of company]
- Availability: Mon–Fri, 10 AM – 6 PM IST (excluding public holidays)
2. Response commitments
- Acknowledgment: within 24 hours
- First substantive response: within 7 business days
- Resolution: within 15 days
- If we need more time, we'll tell you why in writing.
3. Escalation
If unresolved at the Grievance Officer level, you have the right to escalate to the Data Protection Board of India (for data/privacy issues) or the Ministry of Consumer Affairs (for consumer disputes).